Customer Service Specialist — Growth, Problem-Solving & Teamwork

Mallory Safety And Supply Llc; Reno (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Long Term Disability

Voluntary Life Insurance

Employee Assistance Program (EAP)

Paid time off ( PTO )

7 holidays

Employee discounts

Career development

Promotion opportunities

Weekday schedule

Job summary

Mallory Safety & Supply is seeking a Customer Service Representative in Reno, NV to service customers by phone, email, and in person, using Prophet 21 for order entry and issue resolution. The role emphasizes teamwork with sales and warehouse teams and problem-solving with a growth mindset.

We offer a Monday–Friday schedule and a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with employer match, long-term disability, and paid time off with holidays and

Qualifications

• Excellent oral and written communication skills.
• Strong time and project management abilities.
• Strong computer and data entry skills, including Microsoft Office.
• Experience in customer service preferred; office setting ideal.

Responsibilities

• Learn, navigate Prophet 21 to provide customer service.
• Serve internal and external customers by phone, email, and in person.
• Resolve issues with customer orders in a tactful manner.
• Partner with branch sales team to drive business.
• Assist with miscellaneous projects and cross-train in other areas.

Skills

Communication

Time management

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Prophet 21

Job description

Mallory Safety & Supply is seeking a Customer Service Representative in Reno, NV to service customers by phone, email, and in person, using Prophet 21 for order entry and issue resolution. The role emphasizes teamwork with sales and warehouse teams and problem-solving with a growth mindset.

We offer a Monday–Friday schedule and a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with employer match, long-term disability, and paid time off with holidays and