CUSTOMER SERVICE REPRESENTATIVE

Mallory Safety And Supply Llc; Reno (NV); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Long Term Disability

Voluntary Life Insurance

Employee Assistance Program (EAP)

Paid time off ( PTO )

7 holidays

Employee discounts

Career development

Promotion opportunities

Weekday schedule

Job summary

Mallory Safety & Supply is seeking a Customer Service Representative in Reno, NV to service customers by phone, email, and in person, using Prophet 21 for order entry and issue resolution. The role emphasizes teamwork with sales and warehouse teams and problem-solving with a growth mindset.

We offer a Monday–Friday schedule and a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with employer match, long-term disability, and paid time off with holidays and

Qualifications

• Excellent oral and written communication skills.
• Strong time and project management abilities.
• Strong computer and data entry skills, including Microsoft Office.
• Experience in customer service preferred; office setting ideal.

Responsibilities

• Learn, navigate Prophet 21 to provide customer service.
• Serve internal and external customers by phone, email, and in person.
• Resolve issues with customer orders in a tactful manner.
• Partner with branch sales team to drive business.
• Assist with miscellaneous projects and cross-train in other areas.

Skills

Communication

Time management

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Prophet 21

Job description

Why Work For Mallory?Mallory Safety and Supply has always been a family business. For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.Here are the Benefits that Mallory Offers:Medical, Dental, and Vision Insurance410(k) with an employer match programEmployer paid Long Term DisabilityVoluntary Term Life, Accident, and Disability InsuranceEmployee Assistance Program with added benefits such as financial wellness and planning10 hours of paid time off a month to start!7 paid holidays throughout the yearYearly appraisal and bi-annual reviewsEmployee discounts and Mallory SwagCertifications and continued job development opportunitiesOpportunities for promotion and growthMonday through Friday dependable schedule - No nights or weekends!A positive company culture – check out our website for more information on The Mallory Way!As a Customer Service Representative, Here is How You Will Make an Impact:Learn, navigate, and use Prophet 21 to provide customer serviceService both internal and external customers over the phone, via email, and in personResolve issues with customer orders in a tactful mannerPartner with the branch sales team to drive businessAssist with miscellaneous projects as neededCross-train and assist in other areas of the branch as neededHere is What We Need From a Customer Service Representative:Required Skills and Abilities -Excellent oral and written communication skillsStrong time and project management skills with the ability to multitaskStrong computer and data entry skills highly desired, including Microsoft OfficeEducation and Experience -1-2 years of experience in customer service – in an office setting preferredA combination of face to face, remote and phone/email customer service experience requiredBusiness to business (B2b) customer service experience preferredConstruction, safety, or industrial supply experience is preferredHigh School Diploma or GED requiredPhysical Requirements -Using a computer screen for several hours a dayOccasional bending, twisting, standing, and stoopingLifting up to 50 pounds on occasionHiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!To learn more about Mallory, and our products - please visit www.mallory.com.