Customer Service Specialist - Growth, Perks & Impact

Hammond Services; Griffin (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401k Employer Match

Paid vacation and holidays

Professional development and careerAdv

Job summary

Hammond Services, a family-owned heating, cooling, plumbing, and electrical company serving the South Metro Atlanta area since 1979, is seeking qualified Customer Service Representatives in Griffin, GA. You’ll handle up to 100 calls daily, greet visitors, and support service order creation with a professional, courteous approach.

Ideal candidates have prior CS experience, strong MS Office skills, typing speed, and communication abilities.

Qualifications

• Prior experience in a similar role with a multi-line phone system.
• Proficient in MS Word, Excel, PowerPoint; able to operate office equipment.
• Able to type at least 40 wpm in a fast-paced setting.
• Strong communication and problem-solving skills for client interactions.
• Willing to pass pre-employment drug test and background check.
• Flexible schedule including potential overtime.

Responsibilities

• Assist the Customer Service department with basic to mid-level issues; escalate high-level problems to the CS Manager.
• Communicate with customers via phone and email to create service orders.
• Gather and update service file location information; edit records as needed.
• Assist field supervisors in coordinating service calls with customers.
• Create service information folders for the field staff.

Skills

Multi-line phone system

MS Office proficiency

Typing 40 wpm

Communication skills

Problem-solving

Team collaboration

Drug test & background check

Tools

MS Office Suite

Job description

Hammond Services, a family-owned heating, cooling, plumbing, and electrical company serving the South Metro Atlanta area since 1979, is seeking qualified Customer Service Representatives in Griffin, GA. You’ll handle up to 100 calls daily, greet visitors, and support service order creation with a professional, courteous approach.

Ideal candidates have prior CS experience, strong MS Office skills, typing speed, and communication abilities.