CSR - Customer Service Representative

Hammond Services; Griffin (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401k Employer Match

Paid vacation and holidays

Professional development and careerAdv

Job summary

Hammond Services, a family-owned heating, cooling, plumbing, and electrical company serving the South Metro Atlanta area since 1979, is seeking qualified Customer Service Representatives in Griffin, GA. You’ll handle up to 100 calls daily, greet visitors, and support service order creation with a professional, courteous approach.

Ideal candidates have prior CS experience, strong MS Office skills, typing speed, and communication abilities.

Qualifications

• Prior experience in a similar role with a multi-line phone system.
• Proficient in MS Word, Excel, PowerPoint; able to operate office equipment.
• Able to type at least 40 wpm in a fast-paced setting.
• Strong communication and problem-solving skills for client interactions.
• Willing to pass pre-employment drug test and background check.
• Flexible schedule including potential overtime.

Responsibilities

• Assist the Customer Service department with basic to mid-level issues; escalate high-level problems to the CS Manager.
• Communicate with customers via phone and email to create service orders.
• Gather and update service file location information; edit records as needed.
• Assist field supervisors in coordinating service calls with customers.
• Create service information folders for the field staff.

Skills

Multi-line phone system

MS Office proficiency

Typing 40 wpm

Communication skills

Problem-solving

Team collaboration

Drug test & background check

Tools

MS Office Suite

Job description

Position: CSR - Customer Service Representative

Location: Griffin, GA

Job Id: 522

# of Openings: 1

JOIN THE TEAM! Hammond Services is growing, and we are looking for qualified Customer Service Representatives who want to grow with us!

We are a family owned and operated business that has been serving the South Metro Atlanta area since 1979. We are a well-established and respected Heating, Cooling, Plumbing, and Electrical company that takes pride in everything we do.

As the first contact for our company, you will be setting the example for the quality and professionalism of our company. This is a demanding position where you may be dealing with up to 100 calls per day. The ideal candidate will have prior experience in a similar position where they have been responsible for greeting visitors and working with a multi-line phone system. Prior experience making outbound sales calls is a plus!

Work Hours

• Mon – Fri, 7a-4p, or 9a-6p and possible Saturday rotation

What We Offer

• Competitive compensation packages (potential to earn commissions)
• Opportunities for professional development and advancement within our Team
• 401k retirement plan with Employer Match
• Paid vacation and holidays

What You’ll Do

• Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
• Communicate with customers via phone, email to create service orders.
• Gathers all information for the service file location, edits, updates.
• Assists field supervisors in communication with customers to set up service calls.
• Create service information advertising folders for the field staff.

What You’ll Bring

• Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls. Prior experience making outbound sales calls is a plus!
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
• Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting.
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, Outlook; working knowledge of all office equipment.
• Be able to pass a pre-employment drug test and criminal background check.
• Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed.
• Excellent problem-solving skills with attention to detail.
• Strong communication skills for effective interaction with clients and team members.

We are an Equal Opportunity and Military Friendly Employer & Drug-Free Workplace