Customer Service Specialist – Growth & Impact

Premier Performance LLC; Silverdale (WA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and health insurance

401k with company match & immediate v.

PTO (Paid Time Off)

Short term and Long-Term Disability

Life Insurance and more!

Job summary

Aftermarket Performance Group (APG) in Silverdale, WA, is seeking a Customer Service Representative to deliver exceptional support. This on-site role requires strong communication, problem-solving, and teamwork to ensure customer satisfaction and loyalty.

You will respond to inquiries, resolve issues, process orders, and collaborate with multiple departments to confirm availability and delivery details. A positive, growth-oriented workplace supports professional development.

Qualifications

• High school diploma or equivalent; additional customer service or related training is a plus.
• Proven experience in customer service, preferably in a call center or retail environment.
• Excellent verbal and written communication skills.
• Proficiency in read and speaking English
• Strong problem-solving skills and the ability to handle difficult situations with professionalism.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with computer systems, including MS Office and customer relationship management (CRM) software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, internet, and fax regarding products, pricing, and related questions.
• Manage and resolve customer concerns, complaints, and issues efficiently, ensuring a positive customer experience.
• Process customer orders accurately and timely, coordinating with other departments to confirm product availability and delivery details.
• Collaborate with internal teams and business partners to address customer questions and resolve issues effectively.
• Maintain detailed records of customer interactions and transactions for quality assurance and continuous improvement.

Skills

Customer service experience

English proficiency

Problem-solving

Team player

Education

High school diploma or equivalent

Tools

MS Office

CRM software

Job description

Aftermarket Performance Group (APG) in Silverdale, WA, is seeking a Customer Service Representative to deliver exceptional support. This on-site role requires strong communication, problem-solving, and teamwork to ensure customer satisfaction and loyalty.

You will respond to inquiries, resolve issues, process orders, and collaborate with multiple departments to confirm availability and delivery details. A positive, growth-oriented workplace supports professional development.