Customer Service Pro: Problem Solver & Order Master

Greif; West Palm Beach (FL); Sur place; USD 24 000 - 41 000; Plein temps

Résumé du poste

Greif, a global leader in packaging solutions, is hiring a Customer Service Representative in West Palm Beach, FL. The role handles customer inquiries by phone or email, provides problem resolution, and supports order processing with a focus on accuracy and service levels.

Candidates typically have a high school diploma and 2–4 years of experience, strong written and verbal communication, solid product knowledge, and proficient computer skills. The position offers competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Knowledge of products, pricing, and shipping processes.
• Proficient computer skills and data entry abilities.

Responsabilités

• Interacts with customers via telephone, email, or chat to provide intermediate level support and information on products or services.
• Maintains customer accounts and records of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and order details to ensure fulfillment.
• Responds to complex inquiries or informs on claim investigations or adjustments.
• Manages and enters orders for products or services and supports sales teams.

Connaissances

Communication skills

Product knowledge

Computer proficiency

Data entry

Attention to detail

Self-motivation

Formation

High School Diploma

Outils

Copiers

Fax machines

Calculators

Description du poste

Greif, a global leader in packaging solutions, is hiring a Customer Service Representative in West Palm Beach, FL. The role handles customer inquiries by phone or email, provides problem resolution, and supports order processing with a focus on accuracy and service levels.

Candidates typically have a high school diploma and 2–4 years of experience, strong written and verbal communication, solid product knowledge, and proficient computer skills. The position offers competitive pay and benefits.