Customer Service Specialist – Growth & Impact

Alphabe Insight Inc; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for professional growth

Collaborative and innovative work env.

Mentorship and hands-on experience

Exposure to diverse projects

Job summary

Consider Posh Pro in Austin, TX is seeking a friendly Call Center Agent to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will document interactions in the CRM, provide product and billing information, offer technical support, and escalate complex issues when needed, all while maintaining up-to-date knowledge of our offerings.

A high school diploma and excellent verbal and written communication skills are required; we

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication.
• Strong listening and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and customer management software.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Provide accurate information and resolve customer inquiries or complaints effectively.
• Document all customer interactions clearly and completely in the CRM system.
• Assist customers with product or service information, billing questions, and technical support.
• Escalate complex issues to appropriate departments when necessary.
• Maintain up-to-date knowledge of company products, services, and policies.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Multitasking

CRM software

Education

High school diploma or equivalent

Job description

Consider Posh Pro in Austin, TX is seeking a friendly Call Center Agent to be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. You will document interactions in the CRM, provide product and billing information, offer technical support, and escalate complex issues when needed, all while maintaining up-to-date knowledge of our offerings.

A high school diploma and excellent verbal and written communication skills are required; we