Client Support Specialist — Growth & Impact

Alphabe Insight Inc; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary package

Career advancement

Job summary

Consider Posh Pro is seeking a friendly Customer Service Agent to be the first point of contact for clients, delivering exceptional service and building lasting relationships. You will handle inquiries via phone, email, or chat, identify needs, and provide accurate solutions while maintaining detailed records.

The role requires clear verbal and written communication, strong problem-solving skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with customer service software, databases, and tools.
• High school diploma or equivalent; additional qualifications are a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Identify and assess customers' needs to provide appropriate solutions and support.
• Maintain accurate and detailed records of customer interactions and transactions.
• Resolve customer complaints quickly and effectively to ensure satisfaction.
• Collaborate with other departments to address product or service issues.
• Provide customers with product information, updates, and guidance as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Time management

CRM software

Education

High school diploma

Tools

Databases

CRM software

Job description

Consider Posh Pro is seeking a friendly Customer Service Agent to be the first point of contact for clients, delivering exceptional service and building lasting relationships. You will handle inquiries via phone, email, or chat, identify needs, and provide accurate solutions while maintaining detailed records.

The role requires clear verbal and written communication, strong problem-solving skills, and the ability to multitask in a fast-paced environment.