Customer Service Specialist — Growth & 401k Benefits

CRH California Water, Inc.; Lompoc (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Full benefits package

Culligan equipment at home

Job summary

Hall’s Culligan seeks a Customer Service Representative to ensure a positive customer experience. You’ll respond to inquiries by phone, text, and email, troubleshoot issues, and provide accurate information with empathy and professionalism. Strong product knowledge and time management are essential to meet deadlines and maintain high satisfaction.

This full-time role offers PTO, a 401k with company match after the intro period, and a benefits package. Eligible for home Culligan equipment use.

Qualifications

• Ability to wear a telephone headset for extended periods, up to 8 hours per day, while handling inbound and outbound customer calls.
• Previous experience in a customer service role preferred.
• Excellent verbal and written communication skills.
• Excellent organization and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations with professionalism.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Workspace must be kept clean, organized, and free of clutter and tripping hazards.
• Must follow confidentiality protocols and incident reporting procedures.

Skills

Typing 40 wpm

Strong communication skills

Teamwork

Problem-solving

Multitasking

Adaptability

Customer service mindset

Education

High School/GED or better

Tools

Ten-key

Computer/tablet use

Job description

Hall’s Culligan seeks a Customer Service Representative to ensure a positive customer experience. You’ll respond to inquiries by phone, text, and email, troubleshoot issues, and provide accurate information with empathy and professionalism. Strong product knowledge and time management are essential to meet deadlines and maintain high satisfaction.

This full-time role offers PTO, a 401k with company match after the intro period, and a benefits package. Eligible for home Culligan equipment use.