Customer Service Specialist Front Desk

AdventHealth; Overland Park (KS); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

Job summary

AdventHealth is seeking an Administrative Clerk in Shawnee Mission, KS. The role supports leadership, handles appointment scheduling and payments, and maintains confidential medical records in compliance with regulations.

Located at multiple sites in the Kansas City area, the position requires strong clerical skills, customer service, and reliable teamwork in a full-time daytime schedule. Training, benefits from day one, and HR support are provided.

Qualifications

• Demonstrated customer service skills required.
• Ability to communicate effectively over the phone and in person.
• General clerical skills including filing, sorting and basic data entry.

Responsibilities

• Collaborates with leadership to complete projects on time.
• Schedules patient appointments and collects payments.
• Makes sure patient and business information remains confidential and compliant.
• Organizes department filing and handles mail and faxes.
• Performs daily reconciliation of payments and adjustments.
• Operates office equipment and answers calls with sound judgment.

Skills

Customer service

Effective communication

General clerical skills

Education

Associate degree preferred

High school diploma or equivalent

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

9100 W 74TH ST

City

SHAWNEE MISSION

State

Kansas

Postal Code

66204

Job Description

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Locations

Shawnee Mission, KS (Multiple Medical Disciplinary available)

South Overland Park

Prairie Star (HWY 7 and 95th Street)

Knowledge, Skills, And Abilities

• Demonstrated customer service skills [Required]
• Ability to communicate effectively over the phone and in person [Required]
• General clerical skills [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• or Graduate of a Technical School

Work Experience

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]1+ work experience [Required]

Additional Information

• N/A

Licenses And Certifications

• N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$17.06 - $27.29

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.