Customer Service Specialist Front Desk

1103 Team Member Services; Kansas; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Job summary

AdventHealth in Shawnee Mission, KS is seeking an on-site administrative professional to support patient scheduling, payments, and records management. This role requires confidentiality, adherence to compliance policies, and accurate clerical handling within a multi-department setting.

The position offers full-time daytime hours, opportunities to work across facilities, and a benefits package starting from day one, including insurance and retirement options. Prior office experience is valued.

Qualifications

• Customer service skills required.
• Ability to communicate effectively over the phone and in person.
• General clerical skills required.

Responsibilities

• Collaborates with leadership to provide accurate and timely completion of projects.
• Schedules patient appointments and collects payments.
• Maintains confidentiality of medical records and other sensitive information.
• Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations.
• Organizes and maintains the department filing system efficiently.
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes).
• Performs daily reconciliation of payments and adjustments.
• Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators.
• Other duties as assigned.
• Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Skills

Customer service

Phone & in-person communication

Clerical skills

Education

Associate degree preferred

High School diploma or equivalent required

Technical school graduate considered

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Benefits and Perks

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America)

Job Description

• Collaborates with leadership to provide accurate and timely completion of projects.
• Schedules patient appointments and collects payments.
• Maintains confidentiality of medical records and other sensitive information.
• Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations.
• Organizes and maintains the department filing system efficiently.
• Processes and distributes incoming, outgoing, and interoffice mail (including faxes).
• Performs daily reconciliation of payments and adjustments.
• Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators.
• Other duties as assigned.
• Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Locations

• Shawnee Mission, KS (Multiple Medical Disciplinary available)
• South Overland Park Prairie Star (HWY 7 and 95th Street)
• Schedule: Full-Time Shift: Days Mon-Fri Hours: 8:00am to 5:00pm

Knowledge, Skills, and Abilities

• Demonstrated customer service skills [Required]
• Ability to communicate effectively over the phone and in person [Required]
• General clerical skills [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]
• Field of Study: or Graduate of a Technical School

Work Experience

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]
• 1+ work experience [Required]

Additional Information

• N/A

Licenses and Certifications

• N/A

Pay Range

$17.06 - $27.29

Equal Opportunity Statement

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Company Mission

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.