Customer Service Specialist – Flooring Installations

Fs-Builder-Resources; Arvada (CO); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Medical, Dental and Vision coverage

401K

Paid Holidays

Vacation and Personal Time

Job summary

Flooring Services LTD in Arvada, Colorado, is seeking a Customer Service Representative to handle order processing and customer inquiries. You will spend much of the day communicating via email and phone with customers, ensuring accurate data entry and timely responses to requests and issues.

The role requires 3-5 years of customer service experience, a high school diploma or equivalent, and solid computer skills.

Qualifications

• 3-5 years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with computers and basic office software.

Responsibilities

• Input customer details on orders.
• Transcribe selection sheets for install/repairs.
• Process work orders for installation.
• Respond to emails in a timely manner.
• Return missed calls and voicemails promptly.
• Update records for reselections and rescheduled installs.
• Address customer and homeowner queries.
• Meet daily deadlines with a sense of urgency.
• Assist teammates as needed.
• Operate office equipment and maintain confidentiality.

Skills

Attention to detail

Communication skills

Computer skills

Literacy & numeracy

Education

High School Diploma/GED/College

Job description

Flooring Services LTD in Arvada, Colorado, is seeking a Customer Service Representative to handle order processing and customer inquiries. You will spend much of the day communicating via email and phone with customers, ensuring accurate data entry and timely responses to requests and issues.

The role requires 3-5 years of customer service experience, a high school diploma or equivalent, and solid computer skills.