CSERRE-Customer Service Representative

Fs-Builder-Resources; Arvada (CO); Vor Ort; USD 25.000 - 34.000; Teilzeit

Benefits dieser Stelle

Medical, Dental and Vision coverage

401K

Paid Holidays

Vacation and Personal Time

Zusammenfassung

Flooring Services LTD in Arvada, Colorado, is seeking a Customer Service Representative to handle order processing and customer inquiries. You will spend much of the day communicating via email and phone with customers, ensuring accurate data entry and timely responses to requests and issues.

The role requires 3-5 years of customer service experience, a high school diploma or equivalent, and solid computer skills.

Qualifikationen

• 3-5 years of customer service experience preferred.
• Strong written and verbal communication skills.
• Proficiency with computers and basic office software.

Aufgaben

• Input customer details on orders.
• Transcribe selection sheets for install/repairs.
• Process work orders for installation.
• Respond to emails in a timely manner.
• Return missed calls and voicemails promptly.
• Update records for reselections and rescheduled installs.
• Address customer and homeowner queries.
• Meet daily deadlines with a sense of urgency.
• Assist teammates as needed.
• Operate office equipment and maintain confidentiality.

Kenntnisse

Attention to detail

Communication skills

Computer skills

Literacy & numeracy

Ausbildung

High School Diploma/GED/College

Jobbeschreibung

Area of Interest

Customer Service

Job Description

JOB TITLE: Customer Service Representative
REPORTS TO: Senior Operations Manager
SUPERVISES: None
DEPARTMENT: Operations
POSITION TYPE: Hourly non-exempt

SUMMARY OF POSITION:
The position of Customer Service Representative is vital to the company’s mission and as such requires a high level of commitment and attention to detail. As a Customer Service Representative, you will spend most of the day on email and/or phone with external/internal customers, resolving issues, collecting, entering and processing orders for installation.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Inputting customer details on orders
• Transcribing selection sheets for install/transcribing for repairs
• Process work order for install
• Answer email in timely manner
• Answer phone calls/return missed phone calls and voicemails immediately
• Update records for reselections and/or rescheduled installs
• Dealing with customer and homeowner queries
• Working to meet deadline each day/sense of urgency
• Helping all teammates
• Operate office equipment including computer and copier
• Adhere to confidentiality regulations
• Other duties as assigned

POSITION REQUIREMENTS / QUALIFICATIONS:

• Accuracy and attention to detail
• Good communication skills both written and verbal
• Computer skills and knowledge of flooring/new home construction a plus
• Basic literacy and numeracy skills

EDUCATION AND/OR EXPERIENCE:

• 3-5 years of customer service experience preferred
• High School Diploma/GED/College

PHYSICAL DEMANDS:

• Ability to lift 10lbs occasionally
• Required to remain stationary for prolonged periods of time, repetitively use hands to finger, handle, grip, feel, reach with hands and arms, occasionally stand, walk
• Able to hear, understand and distinguish speech and/or other sounds

BENEFITS:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

"Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics."

Equal Employment Opportunity: Flooring Services LTD provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment at Will: I understand that if I am employed, my employment and compensation can be terminated, with or without cause and with or without notice, at any time, at the option of either Flooring Services, LTD or myself. I further understand that no Flooring Services, LTD representative, other than the CEO or his/her designee, has any authority to enter into any employment agreement for any specified period.