Customer Service Representative

IDR, Inc.; Tempe (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry leading org

Job summary

IDR, Inc. is seeking a Customer Service Representative to join a top client in Tempe, AZ. You will deliver exceptional customer support in a fast-paced environment.

Responsibilities include handling inquiries, resolving complaints, recording interactions, and collaborating with departments to ensure customer satisfaction. A high school diploma or GED and two years of related experience are preferred. The role offers competitive compensation and full benefits.

Qualifications

• Verbal and written communication skills are essential.
• Attention to detail is required for accurate record-keeping.
• Strong customer service mindset and interpersonal skills are needed.

Responsibilities

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.

Skills

Verbal communication

Written communication

Attention to detail

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Tempe, AZ.This role involves providing exceptional customer support in a fast-paced environment within a company known for its focus on client satisfaction and operational excellence.

Position Overview for the Customer Service Representative:

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.
• Support the company’s commitment to delivering quality customer service and satisfaction.

Requirements for the Customer Service Representative:

• High school diploma or GED preferred.
• 2 years customer service related experience required.
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.