Customer Service Specialist — Fast-Paced Orders & Quotes

Vishay Precision Group, Inc. (VPG); Concord (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Job summary

Vishay Precision Group, Inc. (VPG) through Pacific Instruments seeks a Customer Service Representative in Concord, California. You will be the key liaison for customers, processing orders, answering inquiries, and coordinating with sales, operations, planning, and finance to ensure a seamless experience.

The role emphasizes accuracy, proactive communication, and a proactive approach in a fast-paced environment. ERP/CRM experience and strong MS Office skills are preferred.

Qualifications

• 3+ years of customer service, order processing, sales support, or administrative experience.
• Proven experience working directly with customers and managing orders from receipt through fulfillment.
• Strong communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Experience with ERP, CRM, or order management systems is preferred.

Responsibilities

• Serve as the primary contact for customer inquiries, orders, quotations, and shipment updates.
• Process customer orders, returns, and related documentation accurately and efficiently.
• Support sales activities by preparing quotes, maintaining customer records, and coordinating customer requests.
• Provide order status updates, resolve customer issues, and ensure timely follow-up.
• Support office administration, reporting, and general business operations.

Skills

Customer service

Order processing

Sales support

Communication

Problem solving

Tools

ERP

CRM

Order management systems

Job description

Vishay Precision Group, Inc. (VPG) through Pacific Instruments seeks a Customer Service Representative in Concord, California. You will be the key liaison for customers, processing orders, answering inquiries, and coordinating with sales, operations, planning, and finance to ensure a seamless experience.

The role emphasizes accuracy, proactive communication, and a proactive approach in a fast-paced environment. ERP/CRM experience and strong MS Office skills are preferred.