Customer Service Rep(01611) - 8760 Veterans Memorial Pkwy

SmartRecruiters, Inc.; O’Fallon (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in O’Fallon, MO is seeking a friendly Customer Service Representative to handle calls, take orders, process transactions, and ensure customer satisfaction in a fast-paced setting.

The role emphasizes communication, multitasking, and attention to detail, with responsibilities spanning documentation, problem-solving, and teamwork to support smooth operations and continuous improvement. Weekend/holiday availability may be required.

Qualifications

• Customer service skills with empathy and a friendly demeanor.
• Strong verbal and written communication abilities.
• Proven ability to multitask in a fast-paced environment.
• Excellent attention to detail and organizational skills.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Provide outstanding customer service by addressing inquiries and resolving issues.
• Process cash and credit card transactions with precision.
• Prepare products according to company standards and quality specifications.
• Maintain a clean, organized, and efficient work environment.
• Collaborate with team members to support peak periods.
• Handle multiple tasks and prioritize customer needs.
• Support operational and cleaning tasks as needed.
• Document customer interactions for feedback and improvement.
• Demonstrate problem-solving and resilience in challenging situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Cash handling

Active listening

Teamwork

Problem solving

Reliability

Punctuality

Organization

Flexibility

Weekend shifts

Physical strength

Job description

Customer Service Rep(01611) - 8760 Veterans Memorial Pkwy

• Full-time
• Job Category Org: Store Customer Service Rep

Join our dynamic team as a Customer Service Representative at our O'Fallon, United States location! We're seeking a friendly, detail-oriented professional who is passionate about delivering exceptional customer experiences. In this role, you'll be the voice of our organization, handling customer inquiries with empathy and efficiency while maintaining our commitment to outstanding service. If you're organized, collaborative, and thrive in a fast-paced environment, we'd love to hear from you!

• Answer incoming phone calls and take customer orders accurately while maintaining a professional and friendly demeanor
• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Process cash and credit card transactions with precision and attention to detail
• Prepare products according to company standards and quality specifications
• Maintain a clean, organized, and efficient work environment
• Collaborate effectively with team members to ensure smooth operations during peak periods
• Handle multiple tasks simultaneously while prioritizing customer needs
• Assist with various operational and cleaning tasks as needed to support team success
• Document customer interactions and feedback to support continuous improvement
• Demonstrate problem-solving skills and resilience when addressing challenging customer situations

• Excellent customer service skills with a friendly, empathetic, and supportive approach
• Strong verbal and written communication abilities
• Proven ability to multitask efficiently in a fast-paced, dynamic environment
• Exceptional attention to detail and strong organizational skills
• Basic math skills for handling cash transactions accurately
• Active listening skills and patience when interacting with customers
• Ability to follow directions and adhere to company policies consistently
• Team-oriented mindset with a positive, collaborative attitude
• Problem-solving abilities and resilience in handling difficult situations
• Physical ability to lift up to 25 lbs regularly
• Flexibility to work weekends and holidays as needed
• Reliability and punctuality in meeting work commitments
• Previous customer service experience (preferred)
• Ability to remain calm and composed under pressure

All your information will be kept confidential according to EEO guidelines.