Customer Care Associate - Fast-Paced Store

SmartRecruiters, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative for our Louisville, KY location.

You’ll be the friendly face and voice of our team, delivering exceptional customer experiences and supporting daily operations with accuracy and courtesy. You will answer incoming calls, take orders, process cash and card transactions, listen to customer needs, resolve issues promptly, and maintain a clean, organized work area.

Qualifications

• Strong communication skills and active listening abilities.
• Customer-focused mindset with empathy and patience.
• Able to multitask in a fast-paced setting.
• Solid basic math for cash handling and orders.
• Team player with collaborative spirit and reliability.
• Punctual, dependable, and professional.

Responsibilities

• Answer incoming phone calls and take customer orders accurately.
• Process cash and credit card transactions with precision.
• Provide outstanding service by listening to customer needs and resolving issues.
• Prepare tasks per company standards and maintain quality and consistency.
• Maintain a clean, organized work environment reflecting excellence.
• Collaborate with teammates during peak periods for seamless operations.
• Multitask and prioritize responsibilities in a fast-paced setting.
• Assist with additional store tasks to support team success.
• Demonstrate problem-solving and maintain composure under pressure.

Skills

Communication

Customer focus

Multitasking

Cash handling

Team player

Reliability

Job description

SmartRecruiters, Inc. is seeking a Customer Service Representative for our Louisville, KY location.

You’ll be the friendly face and voice of our team, delivering exceptional customer experiences and supporting daily operations with accuracy and courtesy. You will answer incoming calls, take orders, process cash and card transactions, listen to customer needs, resolve issues promptly, and maintain a clean, organized work area.