In-Store Customer Service Pro — POS & Food Safety

SmartRecruiters, Inc.; O'Fallon (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Representative at our O’Fallon, IL location. You will greet customers, process orders, handle cash and card transactions, and ensure accurate order fulfillment in a fast-paced setting.

The role emphasizes friendly, efficient service, teamwork, and adherence to food safety and store regulations. Ability to stand for long periods and lift up to 25 lbs is required; weekends/evenings may be needed.

Qualifications

• Excellent verbal and written communication required.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong customer service mindset with a friendly disposition.
• Proficient math for cash handling and transactions.
• Comfort with basic computer systems and POS platforms.
• Physical ability to stand long periods and lift up to 25 lbs.
• Willingness to work weekends, holidays, and evenings as needed.
• Food-handling experience or willingness to learn food safety protocols (preferred).

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently.
• Process cash and credit card transactions with precision.
• Prepare and assemble products according to company standards and recipes.
• Provide outstanding customer service by addressing inquiries and resolving concerns.
• Maintain a clean, organized, and hygienic work environment.
• Collaborate with team members during peak periods.
• Assist with cleaning and maintenance tasks to support operations.
• Handle and lift items weighing up to 25 lbs regularly.
• Adhere to food safety, hygiene, and company regulations.
• Remain calm and professional while managing multiple tasks.

Skills

Verbal & written comms

Multitasking

Team player

Customer focus

Calm under pressure

Cash handling

Basic computer skills

Lifting 25 lbs

Education

High school diploma or equivalent

Tools

POS systems

Ordering platforms

Job description

SmartRecruiters, Inc. is seeking a Customer Service Representative at our O’Fallon, IL location. You will greet customers, process orders, handle cash and card transactions, and ensure accurate order fulfillment in a fast-paced setting.

The role emphasizes friendly, efficient service, teamwork, and adherence to food safety and store regulations. Ability to stand for long periods and lift up to 25 lbs is required; weekends/evenings may be needed.