Customer Service Specialist — Fast-Paced, Cross-Dept Support

Airgas; Largo (FL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with company matching

Tuition reimbursement

Job summary

Airgas in Largo, FL is seeking a Customer Service Representative to ensure outstanding service through fast and accurate processing of orders and service requests. You will handle inbound and outbound calls, coordinate CO2 fills and service calls with customers, and communicate ETA with drivers and managers.

The role emphasizes escalation handling, non-technical customer support, and collaboration with multiple departments to keep operations efficient.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience with Google Suites and Microsoft Office.

Responsibilities

• Determine course of action according to customers’ needs.
• Work with route drivers and service technicians to provide estimated time of arrival for service and CO2 fills.
• Follow up with customer and advise on response method and time frame.
• Coordinate with accounts receivable on delivery issues due to non-payment.
• Liaison between customers and drivers to help business run efficiently.
• Non-technical customer support and handling escalations.

Education

High school diploma or GED

Google Suites and Microsoft Office

Job description

Airgas in Largo, FL is seeking a Customer Service Representative to ensure outstanding service through fast and accurate processing of orders and service requests. You will handle inbound and outbound calls, coordinate CO2 fills and service calls with customers, and communicate ETA with drivers and managers.

The role emphasizes escalation handling, non-technical customer support, and collaboration with multiple departments to keep operations efficient.