Customer Service Representative (ANC)

AIRGAS INC AND SUBSIDIARIES; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k plan with company matching funds

Tuition reimbursement

Vacation

Sick time

Paid holidays

Job summary

Airgas in Largo, FL is hiring a Customer Service Representative (ANC). You will ensure outstanding customer service through fast and accurate processing of orders and service requests, taking inbound and making outbound calls, and coordinating with drivers and Area Beverage Managers to provide ETA for arrivals.

Responsibilities include troubleshooting, escalation handling, coordinating with multiple departments, and delivering exceptional support to customers and drivers for efficient operations.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience with Google Suites and Microsoft Suite.

Responsibilities

• Determine course of action according to customers' needs.
• Work with route drivers and service technicians to provide ETA for service and CO2 fills.
• Follow up with customer and advise on response method and time frame.
• Coordinate with Accounts Receivable on delivery issues due to non-payment.
• Liaison between customers and drivers to help business run efficiently.
• Non-technical customer support.
• Handle next level customer service issues.
• Troubleshooting calls.
• Excellent follow up skills.
• Work with different departments on training and projects.
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Transfer calls to appropriate departments.
• Assist with special projects given by supervisors.
• Assist with voicemail requests.
• Provide customers with product and service information.
• Assist with rush deliveries.
• Update and create processes as needed.
• Assist with Portal/ Email Orders.

Skills

Customer service

Call handling

Education

High school diploma or GED

Tools

Google Suites

Microsoft Suite

Job description

R10099607 Customer Service Representative (ANC) (Open)

Location

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

Airgas is hiring a Customer Service Representative in Largo, FL.

You will ensure outstanding customer service through fast and accurate processing of orders and service requests. Taking inbound and making outbound calls. Coordinating C02 fills and service calls with customers providing estimated time of arrivals and coordinating with drivers and Area Beverage Managers. Follow escalation process to ensure customer satisfaction. Handle general inquires and some basic troubleshooting.

Responsibilities

• Determine course of action according to customers' needs
• Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
• Follow up with customer and advice on response method and time frame
• Coordinate with A/R on delivery issues due to non-payment
• Liaison between customers and drivers to help business run efficiently
• Non-technical customer support
• Handles next level Customer Service issues.
• Troubleshooting calls.
• Excellent follow up skills
• Work with different departments on training and projects
• Answer phones and respond to customer request
• Provide customers with product and service information
• Transfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Provide customers with product and service information
• Assist with rush deliveries
• Update and create processes as needed
• Assist with Portal/ Email Orders

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
• Google Suites and/or Microsoft Suite

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Benefits

• medical, dental, and vision plans
• short-term and long-term disability
• life and accidental death and dismemberment (AD&D) insurance
• Employee Assistance Program (EAP)
• pre-tax commuter transportation benefit
• parental leave
• vacation
• sick time
• floating holidays
• jury duty and funeral/bereavement leave
• paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• tuition reimbursement
• discounted college tuition for eligible employees' dependents
• Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].

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