Customer Service Specialist: Delivery & Scheduling

AIRGAS INC AND SUBSIDIARIES; Largo (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k plan with company matching funds

Tuition reimbursement

Vacation

Sick time

Paid holidays

Job summary

Airgas in Largo, FL is hiring a Customer Service Representative (ANC). You will ensure outstanding customer service through fast and accurate processing of orders and service requests, taking inbound and making outbound calls, and coordinating with drivers and Area Beverage Managers to provide ETA for arrivals.

Responsibilities include troubleshooting, escalation handling, coordinating with multiple departments, and delivering exceptional support to customers and drivers for efficient operations.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience with Google Suites and Microsoft Suite.

Responsibilities

• Determine course of action according to customers' needs.
• Work with route drivers and service technicians to provide ETA for service and CO2 fills.
• Follow up with customer and advise on response method and time frame.
• Coordinate with Accounts Receivable on delivery issues due to non-payment.
• Liaison between customers and drivers to help business run efficiently.
• Non-technical customer support.
• Handle next level customer service issues.
• Troubleshooting calls.
• Excellent follow up skills.
• Work with different departments on training and projects.
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Transfer calls to appropriate departments.
• Assist with special projects given by supervisors.
• Assist with voicemail requests.
• Provide customers with product and service information.
• Assist with rush deliveries.
• Update and create processes as needed.
• Assist with Portal/ Email Orders.

Skills

Customer service

Call handling

Education

High school diploma or GED

Tools

Google Suites

Microsoft Suite

Job description

Airgas in Largo, FL is hiring a Customer Service Representative (ANC). You will ensure outstanding customer service through fast and accurate processing of orders and service requests, taking inbound and making outbound calls, and coordinating with drivers and Area Beverage Managers to provide ETA for arrivals.

Responsibilities include troubleshooting, escalation handling, coordinating with multiple departments, and delivering exceptional support to customers and drivers for efficient operations.