Multichannel Customer Support Specialist

Kedia Corporation; Orlando (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading business services firm in Orlando is seeking a customer service representative. The role involves engaging with customers, resolving inquiries, maintaining records, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills, active listening, and a commitment to service orientation. This position provides opportunities for development in a fast-paced environment, supporting personal and professional growth.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services.
• Keep records of customer interactions or transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms to determine coverage.
• Contact customers to respond to inquiries.
• Resolve service or billing complaints.
• Compare disputed merchandise with original requisitions.
• Obtain and assess validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A leading business services firm in Orlando is seeking a customer service representative. The role involves engaging with customers, resolving inquiries, maintaining records, and ensuring customer satisfaction. Ideal candidates will possess strong communication skills, active listening, and a commitment to service orientation. This position provides opportunities for development in a fast-paced environment, supporting personal and professional growth.