Customer Service Pro - Training & Growth Path

FF Inc; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay + bonus structure

Comprehensive training

Opportunities for advancement

Supportive, team-oriented environment

Job summary

FF Inc in Columbia, MD is seeking a reliable Customer Service Representative to join our team full-time. You will assist customers with inquiries, resolve issues, and provide a positive experience during every interaction.

This role is ideal for someone who enjoys helping people in a fast-paced environment and seeks a stable, long-term opportunity with room to grow. The position emphasizes strong communication, empathy, and problem-solving.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with problem-solving and empathy.
• Basic computer and data-entry skills.
• Strong time-management and reliability; consistent attendance.
• Prior customer service, retail, call center, or hospitality experience preferred but not required.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone.
• Answer questions about products, services, policies, and account information.
• Help resolve customer concerns and elevate issues when needed.
• Process transactions, orders, payments, or account updates.
• Maintain a clean, organized workspace and uphold company service standards.
• Document customer interactions in the CRM or system accurately.
• Support team members with daily tasks, administrative duties, and customer follow-up.
• Contribute to meeting service goals, quality standards, and team performance metrics.

Skills

Verbal communication

Interpersonal skills

Empathy

Data entry

Time management

Customer service experience

CRM software

Tools

CRM software

Job description

FF Inc in Columbia, MD is seeking a reliable Customer Service Representative to join our team full-time. You will assist customers with inquiries, resolve issues, and provide a positive experience during every interaction.

This role is ideal for someone who enjoys helping people in a fast-paced environment and seeks a stable, long-term opportunity with room to grow. The position emphasizes strong communication, empathy, and problem-solving.