Customer Experience Specialist — Fast-Paced Support

Fox Fruit; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fox Fruit in Tampa is seeking a dedicated Customer Service Officer to provide exceptional service and ensure positive experiences. This role suits someone who enjoys helping others, building relationships, and delivering outstanding service in a collaborative, fast-paced environment.

Responsibilities include welcoming customers, responding to inquiries about products and services, resolving concerns promptly, identifying customer needs and offering solutions, supporting retention initiatives,

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Experience in customer service or customer-facing roles is a plus.

Responsibilities

• Welcome customers and provide professional assistance.
• Respond to customer inquiries regarding products and services.
• Resolve customer concerns promptly and professionally.
• Build positive customer relationships through exceptional service.
• Identify customer needs and recommend appropriate solutions.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Teamwork

Reliability

Adaptability

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Job description

Fox Fruit in Tampa is seeking a dedicated Customer Service Officer to provide exceptional service and ensure positive experiences. This role suits someone who enjoys helping others, building relationships, and delivering outstanding service in a collaborative, fast-paced environment.

Responsibilities include welcoming customers, responding to inquiries about products and services, resolving concerns promptly, identifying customer needs and offering solutions, supporting retention initiatives,