Customer Service Representative

FF Inc; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive pay + bonus

Comprehensive training

Advancement opportunities

Supportive team environment

Job summary

FF Inc in Orlando, FL is seeking a Customer Service Representative to assist customers with inquiries, resolve issues, and provide a positive, supportive experience during every interaction. This full-time role offers training, opportunities for advancement, and a team-friendly environment designed to help you grow while delivering top-notch service.

You’ll greet customers, answer questions about products and policies, process transactions, and document interactions in the CRM, all while

Qualifications

• Excellent verbal communication and interpersonal skills.
• Friendly, patient, and professional demeanor.
• Ability to handle customer concerns with empathy and problem-solving.
• Basic computer and data-entry skills.
• Strong time-management and reliability; attendance is essential.
• Prior customer service, retail, call center, or hospitality experience is preferred but not required.
• Ability to work a full-time schedule (40 hours per week).

Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escape issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Skills

Verbal communication

Interpersonal skills

Empathy

Problem-solving

Data entry

Time management

Job description

About The Position

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

Location: Orlando, FL

Key Responsibilities

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escape issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

Qualifications

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability — consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)

What We Offer

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

Who Thrives in This Role

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills: communication skills,technical troubleshooting,customer relationship management,solution-oriented demeanor,customer service skills,crm software,customer relationship management (crm),persuasion,basic computer proficiency,collaboration,tech-savviness,computer skills,sales skills,basic computer skills,listening skills,adaptability,sales orientation,problem-solving,customer interaction,basic,technology navigation,customer engagement,email,organizational skills,calm demeanor,customer,interpersonal skills,product knowledge,team collaboration,computer proficiency,organization,ownership,organizing operations,tech-savvy,problem solving,troubleshooting,collaborative teamwork,crm proficiency,relationship-building,crm systems,crm navigation,teamwork,problem-solving skills,email communication,active listening,customer service,time management,persuasive conversations,communication,excellent communication skills,sales,persuasive conversation,listening,relationship building