Customer Service Representative

AlphaGraphics - US333; Town of Deerfield, Northbrook (WI, IL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity,fun

Job summary

AlphaGraphics - US333 in Northbrook, IL is hiring a Customer Service Representative (CSR) to build positive relationships with customers and ensure their needs are met. This full-time role emphasizes collaboration, service excellence, and hands-on support across printing, design, and shipping.

Join a small, fast-paced team within a locally owned franchisee network; no prior experience needed, comprehensive training provided, and opportunities for growth in management, sales, operations, signs,

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and solve problems.
• Critical thinking to identify strengths and weaknesses of alternative solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer service

Relationship building

Communication

Problem solving

Job description

Future Opening: Customer Service Representative

Full Time • Northbrook Deerfield

BENEFITS/PERKS

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter

COMPANY OVERVIEW

As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

Our tight-knit team in AlphaGraphics - US333 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

More than anything, we’re looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.

WHAT WE EXPECT OF YOU

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

Compensation: $14.00 - $16.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Do you have experience on customer service? *

Do you have a valid driver license? *

Do you have the ability to regularly lift 50 pounds? *

Do you understand that this is a full-time job located in Northbrook, Illinois and you are able to work in-person? *

Hard work, collaboration, humanity, fun, and laughter

"I absolutely love working here. It has been one of my favorite places to work. Amazing environment. Very upbeat and professional. Management is amazing and makes sure the employees are taken care of."