Customer Service Specialist - Cash & Payments

Community Choice Financial Family of Brands; Sacramento (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

On-the-job training

Educational reimbursement

Health insurance (medical)

401(k) with company match

Life Insurance

Discount marketplace

Job summary

Community Choice Financial® Family of Brands in Sacramento, CA is hiring a Customer Service Representative. You’ll help people access short‑term financial solutions, process transactions such as check cashing, money transfers, and payments, and provide an exceptional in‑store experience that earns customer trust.

This entry‑level role includes hands‑on training and coaching, with opportunities to move into other brands across the country as you grow your career within a fast‑growing,

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication with customers.
• Meticulous data entry and attention to detail.
• Proficiency with phones, POS system, and computer systems.

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information in the POS system.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and ensure security procedures are followed.

Skills

Communication

Data entry

POS system

MS Office

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands in Sacramento, CA is hiring a Customer Service Representative. You’ll help people access short‑term financial solutions, process transactions such as check cashing, money transfers, and payments, and provide an exceptional in‑store experience that earns customer trust.

This entry‑level role includes hands‑on training and coaching, with opportunities to move into other brands across the country as you grow your career within a fast‑growing,