Bilingual Call Center Support Specialist

Group O; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Matching

Paid Time Off

10.5 Paid Holidays

Career Development

Flexible Spending Accounts

Job summary

Group O in Milan, IL is seeking a Bilingual Call Center Customer Service Representative to handle English/Spanish inquiries with courtesy and efficiency. You will be the first point of contact for customers and partners, delivering accurate information and resolving issues.

You’ll manage orders, returns, tracking, and account updates while staying up to date on products, pricing, and promotions. The role emphasizes communication, problem solving, and customer-focused service in a fast-paced

Qualifications

• High School Diploma required.
• Basic customer service and phone handling experience.

Responsibilities

• Answer calls and provide courteous responses to inquiries.
• Process orders, returns/exchanges, and track shipments.
• Record interactions accurately in databases and generate reports.
• Collaborate with sales, marketing, and technical support as needed.
• Identify process improvements to enhance the customer experience.

Skills

Bilingual (English/Spanish)

Strong verbal communication

Active listening

Problem-solving

Data entry / typing

Confidentiality

Education

High School Diploma

Tools

CRM software

Typing speed

Job description

Group O in Milan, IL is seeking a Bilingual Call Center Customer Service Representative to handle English/Spanish inquiries with courtesy and efficiency. You will be the first point of contact for customers and partners, delivering accurate information and resolving issues.

You’ll manage orders, returns, tracking, and account updates while staying up to date on products, pricing, and promotions. The role emphasizes communication, problem solving, and customer-focused service in a fast-paced