Bilingual Call Center Advocate— Growth & Benefits

Group O; Milan (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

FSAs

Job summary

Group O seeks a bilingual (English/Spanish) Call Center Customer Service Representative in Milan, IL to respond to customer questions with courtesy and accuracy. You will be the first point of contact, handling inquiries, processing orders, and assisting with returns while maintaining customer satisfaction.

The ideal candidate will communicate effectively, resolve issues, and demonstrate a customer-focused mindset amidst a fast-paced environment.

Qualifications

• HS diploma required.
• Basic customer service and phone handling experience.
• Strong communication and listening skills.
• Ability to learn company products and processes.

Responsibilities

• Receive incoming calls and respond to inquiries, orders, product information, billing questions, account maintenance, or technical support.
• Identify root causes and resolve issues using available resources and knowledge bases.
• Build rapport with customers with empathy, patience, and professionalism.
• Maintain knowledge of products, services, pricing, and promotions; update through training and docs.
• Assist customers with orders, returns/exchanges, tracking shipments, and updating account information.
• Record all interactions in CRM or databases; generate reports to track performance.

Skills

Bilingual English/Spanish

Verbal communication

Active listening

Problem solving

Typing

Adaptability

Confidentiality

Education

High School Diploma

Job description

Group O seeks a bilingual (English/Spanish) Call Center Customer Service Representative in Milan, IL to respond to customer questions with courtesy and accuracy. You will be the first point of contact, handling inquiries, processing orders, and assisting with returns while maintaining customer satisfaction.

The ideal candidate will communicate effectively, resolve issues, and demonstrate a customer-focused mindset amidst a fast-paced environment.