Call Center Customer Service Representative

Veoliaenvironnementsa; Teaneck Township (NJ); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Retirement plans

Job summary

Veolia North America is seeking a customer service specialist in Teaneck, NJ. You will handle inquiries via calls, email, chats, and the web, updating accounts and processing meter readings while maintaining professionalism with customers and internal teams.

This role requires a high school diploma, multitasking ability, and strong communication skills. Training will cover company systems and procedures; benefits include comprehensive coverage and advancement opportunities.

Qualifications

• Must multitask in a fast-paced environment.
• Experience in a call center is required.
• Strong verbal and written communication skills.
• Ability to sit for extended periods.
• Good listening and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and website inquiries from customers.
• Process and update customer accounts and adjustments to usage and revenue.
• Record and verify meter readings supplied by customers.
• Maintain professional interactions with internal and external stakeholders.
• Operate company systems, devices and software applications.
• Assist higher classification colleagues as needed.
• Support other tasks within customer service operations as assigned.

Skills

Multitask

Call center experience

Verbal communication

Written communication

Auditory acuity

Problem solving

Education

High School Diploma/GED

Job description

Description:

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose:

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities:

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Education/Experience/Background:

• High School Diploma/GED is required.

Knowledge/Skills/Abilities:

• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training:

• Must pass entry level test.

Physical Requirements:

• Must be able to lift up to 30 pounds.

Pay Rate:

$27.00 per hour.

Benefits:

Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.