Call Center Customer Service Representative

Veolia; Teaneck Township (NJ); Sur place; USD 3 069 000 - 4 370 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plans

Tuition reimbursement

Paid volunteering

Paid time off

Résumé du poste

Veolia in North America is seeking a Customer Service Operator to handle inbound and outbound inquiries related to customer billing and service issues. You will use multiple screens to access and update customer accounts, process meter readings, and coordinate with internal teams to resolve problems.

The role requires a high school diploma, the ability to multitask, and solid verbal and written communication skills.

Qualifications

• Must multitask in a fast-paced environment.
• Experience in a call center is required.
• Strong verbal and written communication skills are essential.

Responsabilités

• Handle inbound/outbound customer inquiries via calls, websites, chats, and email.
• Process customer billing issues and adjust accounts as needed.
• Record and process meter readings supplied by customers.
• Maintain professional interactions with customers and internal teams.

Connaissances

Multitask

Call center experience

Verbal & written communication

Auditory acuity

Problem solving

Ability to sit for long periods

Formation

High School Diploma/GED

Description du poste

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.
• Responds to customer inquiries.
• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
• Records and processes meter readings supplied by customers.
• Maintains professional interactions with internal and external customers and/or departments.
• Operates company systems, devices and software applications.
• Performs other similar or less skilled work, as assigned.
• Assists employees of a higher classification, as assigned.

Qualifications

Education/Experience/Background

• High School Diploma/GED is required.

Knowledge/Skills/Abilities

• Must possess the ability to multitask.
• Call center environment experience required
• Must possess good verbal and written communication skills.
• Must possess ability to sit for extended periods of time.
• Must possess oral and written communication skills, as well as auditory acuity.
• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training

• Must pass entry level test.

Physical Requirements

• Must be able to lift up to 30 pounds.

Additional Information

Pay Rate

$27.00 per hour.

Benefits

• Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.