Customer Service Specialist - Building Materials

J & B Materials, Inc. - Honolulu; Honolulu (HI); On-site; USD 3,168,000 - 4,036,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Employee Stock Purchase Program

Paid Vacation, Sick Time, Holidays

Paid Parental Leave

Medical, Dental and Vision Benefits

Flexible Spending Accounts

Life Insurance & Short-Term Disability

Long-Term Disability

Wellness & Safety Programs

Employee Referral Bonus

Job summary

SRS Distribution Inc. in Honolulu, HI seeks a Customer Service Representative to provide exceptional service via phone, in person, and in writing. Training on building materials for drywall will be provided; duties include order entry, showroom upkeep, and assisting customers.

The role offers hourly pay with potential overtime and a suite of benefits. Located at Honolulu, this position emphasizes professional communication, multitasking, and customer support in a fast-paced setting.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Self-management

Public interaction

Organizational skills

Bilingual

Computer skills

Professional communication

Education

High school diploma or GED

Job description

SRS Distribution Inc. in Honolulu, HI seeks a Customer Service Representative to provide exceptional service via phone, in person, and in writing. Training on building materials for drywall will be provided; duties include order entry, showroom upkeep, and assisting customers.

The role offers hourly pay with potential overtime and a suite of benefits. Located at Honolulu, this position emphasizes professional communication, multitasking, and customer support in a fast-paced setting.