Customer Service Representative

J & B Materials, Inc. - Honolulu; Honolulu (HI); On-site; USD 3,168,000 - 4,036,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Employee Stock Purchase Program

Paid Vacation, Sick Time, Holidays

Paid Parental Leave

Medical, Dental and Vision Benefits

Flexible Spending Accounts

Life Insurance & Short-Term Disability

Long-Term Disability

Wellness & Safety Programs

Employee Referral Bonus

Job summary

SRS Distribution Inc. in Honolulu, HI seeks a Customer Service Representative to provide exceptional service via phone, in person, and in writing. Training on building materials for drywall will be provided; duties include order entry, showroom upkeep, and assisting customers.

The role offers hourly pay with potential overtime and a suite of benefits. Located at Honolulu, this position emphasizes professional communication, multitasking, and customer support in a fast-paced setting.

Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Skills

Self-management

Public interaction

Organizational skills

Bilingual

Computer skills

Professional communication

Education

High school diploma or GED

Job description

Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywallindustry will be provided.

Duties & Responsibilities

• Provide professional phone, face-to-face, and written customer communications.
• Greet customers and determine problems, orders, or reasons for calling.
• Identify when to route questions to sales staff.
• Take orders at the sales counter and over the phone.
• Use company computer systems for order entry.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assist customers.
• Maintain a clean and properly stocked showroom.

Basic Qualifications

• High school diploma or GED equivalent.
• Ability to self-manage and interact comfortably with the public.
• Strong organizational skills and attention to detail.
• Bilingual preferred.
• Strong computer skills.
• Communicate professionally, both verbally and in writing.

Physical Requirements

• Remain in a stationary position in an office environment approximately 70% of the time.
• Occasionally move about the office.
• Operate basic office machinery.
• Work primarily in an office environment.

Required Cognitive Skills

• Problem solve and prioritize tasks.
• Manage stress and deadlines.
• Multitask effectively.
• Analyze information and communicate solutions.
• Demonstrate sound judgement and initiative.

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement.

The base salary for this position typically falls within the range of $23.08 to $29.38 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Hourly associates may be eligible for overtime based on business needs. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Job Location: Above Structure 1 - Honolulu 2970 Mokumoa Street Honolulu, HI 96819

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency Agency, the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.