Customer Service Representative 1 - Glass Facility

Oldcastle BuildingEnvelope; Hatley (WI); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

PTO & holidays

Bonuses

Job summary

Oldcastle BuildingEnvelope is hiring a Customer Service Representative in Wisconsin to deliver exceptional service to clients. You will document interactions, process quotes and orders through accurate data entry, and respond promptly to calls while reporting to the Customer Service Manager.

The role requires focus on detail, reliability, and the ability to work independently with deadlines. This position supports a team and contributes to a fast-paced customer-centric department.

Qualifications

• 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Must be at least 18 years of age.
• Ability to work independently and prioritize work with deadlines; overtime may be required.

Responsibilities

• Document customer interactions and transactions.
• Accurately process quotes and orders through data entry.
• Provide timely responses to customer calls and report to the Customer Service Manager.
• Maintain knowledge of clients, products and services.
• Answer the phone in three rings or less and direct callers as needed.
• Support teammates as needed.

Skills

Customer service experience

Data entry

Communication

Organizational skills

Attention to detail

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

What You’ll Get to Do

The Customer Service Representative is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• Must be at least 18 years of age.
• Must have 1-2 years of prior customer service experience.
• Must have computer experience and accuracy in numeric input.
• Must have strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.