Customer Service Specialist – Billing & Inquiries

Veolia North America, LLC; Teaneck Township (NJ); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

paid time off policies

health, dental, vision, and life insu

retirement plans, savings accounts

tuition reimbursement

paid volunteering

Job summary

Veolia North America, LLC is seeking a Customer Service Operations team member to handle inbound and outbound communications across calls, chats, websites, and email. You will use multiple screen monitors to manage inquiries, update customer accounts, and process billing-related changes.

The role requires a High School Diploma, excellent verbal and written communication, and the ability to multitask in a busy call-center environment. Training will be provided.

Qualifications

• Must multitask effectively.
• Call center environment experience required.
• Strong verbal and written communication skills.
• Ability to sit for extended periods.

Responsibilities

• Responds to customer inquiries via phone calls, websites, chats, and email.
• Prepares source documents and updates systems to adjust consumption and revenue.
• Records and processes meter readings supplied by customers.

Education

High School Diploma

Job description

Veolia North America, LLC is seeking a Customer Service Operations team member to handle inbound and outbound communications across calls, chats, websites, and email. You will use multiple screen monitors to manage inquiries, update customer accounts, and process billing-related changes.

The role requires a High School Diploma, excellent verbal and written communication, and the ability to multitask in a busy call-center environment. Training will be provided.