Call Center Customer Service Representative

Veolia Environnement SA; Teaneck Township (NJ); In loco; USD 37.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision insurance

Retirement plans

Paid time off

Tuition reimbursement

Paid volunteering

Descrizione del lavoro

Veolia North America is seeking a Call Center Customer Service Representative in Teaneck, NJ. The role is full-time with standard contract terms and involves handling customer inquiries across calls, web, chat, and email to address billing and account issues.

You will use multi-screen monitors, update systems, record meter readings, and maintain professional interactions with customers and internal teams while meeting performance standards and passing an entry-level test.

Competenze

• High School Diploma/GED is required.
• Call center environment experience required.
• Must pass entry level test.
• Must be able to lift up to 30 pounds.

Mansioni

• Handle inbound and outbound calls and other channels (web, chat, email) for billing and issues.
• Update customer accounts and process meter readings.
• Maintain professional interactions with customers and internal teams.
• Operate and navigate company systems and software.

Conoscenze

Multitask effectively

Call center experience

Verbal communication

Written communication

Problem solving

Formazione

High School Diploma/GED

Descrizione del lavoro

Call Center Customer Service Representative

• Full-time


• Contract type: Standard

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose:

Performs assigned tasks within established procedures in various phases of the Customer Service Operations.

Primary Duties/Responsibilities:

• Required to utilize multi-screen monitors in the daily processing of customer inquiries.


• Responds to customer inquiries.


• Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.


• Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.


• Records and processes meter readings supplied by customers.


• Maintains professional interactions with internal and external customers and/or departments.


• Operates company systems, devices and software applications.


• Performs other similar or less skilled work, as assigned.


• Assists employees of a higher classification, as assigned.

Education/Experience/Background:

• High School Diploma/GED is required.

Knowledge/Skills/Abilities:

• Must possess the ability to multitask.


• Call center environment experience required


• Must possess good verbal and written communication skills.


• Must possess ability to sit for extended periods of time.


• Must possess oral and written communication skills, as well as auditory acuity.


• Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training:

• Must pass entry level test.

Physical Requirements:

• Must be able to lift up to 30 pounds.

Pay Rate:$27.00 per hour.

Benefits:Our employees are covered by comprehensive benefits packages including paid time off policies; health, dental, vision, and life insurance; retirement plans, savings accounts; tuition reimbursement; paid volunteering and more.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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