Customer Service & Billing Specialist

Veolia; Hummelstown (Dauphin County); In loco; USD 32.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Retirement plans

Tuition reimbursement

Volunteer leave

Descrizione del lavoro

Veolia in North America is seeking a Customer Service Representative to join our call center team. The role handles a high volume of calls and back‑office tasks including billing, field service processing, collections, and cash processing with accuracy and professionalism.

Expect to resolve inquiries in line with company policies and PA regulatory requirements, maintain detailed records, promote company initiatives, and collaborate with other departments to ensure timely and satisfactory service

Competenze

• High school diploma or GED is required.
• Associate's degree or equivalent from a two-year college or technical school preferred.
• Regulated utility or municipal customer service experience preferred.
• Experience with CC&B or similar billing systems is preferred.
• 2 years of call center or billing-related customer service experience required.

Mansioni

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions.
• Responsible for achieving customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
• Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.).

Conoscenze

Customer service

Verbal communication

Written communication

Multi-tasking

Teamwork

Formazione

High School Diploma/GED

Associate’s degree

Strumenti

CC&B

Descrizione del lavoro

Veolia in North America is seeking a Customer Service Representative to join our call center team. The role handles a high volume of calls and back‑office tasks including billing, field service processing, collections, and cash processing with accuracy and professionalism.

Expect to resolve inquiries in line with company policies and PA regulatory requirements, maintain detailed records, promote company initiatives, and collaborate with other departments to ensure timely and satisfactory service