Billing & Inquiries Specialist - Call Center

Veolia; Teaneck Township (NJ); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement plans

Paid time off

Tuition reimbursement

Paid volunteering

Job summary

Veolia North America is seeking a Call Center Customer Service Representative in Teaneck, NJ. The role is full-time with standard contract terms and involves handling customer inquiries across calls, web, chat, and email to address billing and account issues.

You will use multi-screen monitors, update systems, record meter readings, and maintain professional interactions with customers and internal teams while meeting performance standards and passing an entry-level test.

Qualifications

• High School Diploma/GED is required.
• Call center environment experience required.
• Must pass entry level test.
• Must be able to lift up to 30 pounds.

Responsibilities

• Handle inbound and outbound calls and other channels (web, chat, email) for billing and issues.
• Update customer accounts and process meter readings.
• Maintain professional interactions with customers and internal teams.
• Operate and navigate company systems and software.

Skills

Multitask effectively

Call center experience

Verbal communication

Written communication

Problem solving

Education

High School Diploma/GED

Job description

Veolia North America is seeking a Call Center Customer Service Representative in Teaneck, NJ. The role is full-time with standard contract terms and involves handling customer inquiries across calls, web, chat, and email to address billing and account issues.

You will use multi-screen monitors, update systems, record meter readings, and maintain professional interactions with customers and internal teams while meeting performance standards and passing an entry-level test.