Customer Service Specialist - Bi-Lingual Spanish

4001 Motors Insurance Corp.; United States; Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

401K with match

Health insurance

Job summary

Ally Financial is seeking an entry-level Customer Service Specialist to assist GAP and vehicle service contract holders with policy and claim questions via phone, email, or chat. You will provide resolutions and document conversations accurately, with training provided.

The role is hybrid, supports a diverse customer base, and offers extensive benefits. Fluency in Spanish is required, and high school diploma is the minimum education.

Qualifications

• High school diploma/GED required; Associate's or Bachelor's degree in business or related fields preferred.
• Spanish fluency required.
• Ability to communicate effectively by phone, email or chat.
• Enjoy handling phone calls.
• Good listening, phone and writing skills.
• Must be reliable and punctual.
• Ability to follow procedures, multitask and make quick decisions.
• Type 40 WPM.
• Intermediate knowledge of Microsoft Office programs.
• Entry level position.
• Automotive knowledge a plus but not required.

Responsibilities

• Assist GAP and vehicle service contract holders with policy and claim questions via phone, email or chat and provide resolution.
• Document all conversations clearly and concisely.
• Go the extra mile to engage the customer to achieve total customer satisfaction.
• Follow internal, state and UDAAP guidelines; training provided.
• Focus on the quality of the work you do.

Skills

Phone handling

Active listening

Written communication

Reliability

Punctuality

Multitasking

MS Office

Education

High school diploma/GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Work Schedule

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

The Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.

The Work Itself

You’ll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claim questions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we will train you how to do that.

• Document all conversation accurately and clearly, and concisely.
• Go the extra mile to engage the customer to achieve total customer satisfaction.
• Follow all internal, state and UDAAP guidelines, we’ll train you on all those too.
• Focus on quality of the work you do.

This is an entry level, work from home (hybrid) position. We have great team members who will provide you with a lot of support.

The Qualifications

We’re Looking For

• High school diploma/GED required; Associate's degree or Bachelor's degree in business or other related fields is preferred.
• Automotive mechanical knowledge a plus but not required.
• Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.
• Enjoy handling phone calls.
• Good listening, phone and writing skills.
• Must be reliable and punctual.
• Ability to follow procedures, multitask and make quick decisions.
• Type 40 WPM.
• Typically requires intermediate knowledge of Microsoft Office programs.
• Entry Level.
• Must be fluent in Spanish-required.

Minimum Qualifications 0+ years of experience High school Diploma or GED equivalent

How We'll Have Your Back

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Equal Opportunity

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

Base Pay Range $47,840.00 - $57,200.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right - whether we're helping people live their best financial lives or helping each other grow in our careers.

Good enough is never enough for us - we're always looking for ways to be better, together.