Fixed Operations Specialist - Pittsburgh

4001 Motors Insurance Corp.; Pennsylvania; Hybrid; USD 85,000 - 150,000; Full time

Benefits offered by this job

Annual incentive plan

401K with company contributions

Health insurance

Paid time off

Job summary

Ally Financial is seeking a consultative expert in dealer fixed operations to support growth and retention of F&I products and claims services in the Pittsburgh area. You will develop and execute strategies to mitigate claims leakage while meeting territory performance goals and provide operational support to dealer accounts.

The role involves collaborating with matrix partners, serving as a technical SME on profitability and financial structure, and training new team members.

Qualifications

• HS diploma or equivalent required.
• Strong communication, collaboration, interpersonal and organizational skills.
• Analytical skills to assess data and identify trends.
• Proficient knowledge of Microsoft Office programs including Power BI.

Responsibilities

• Establish the “Hawthorne Effect” through regular onsite presence at assigned dealers.
• Develop and maintain relationships with dealer personnel including principals and decision-makers.
• Analyze assigned accounts to identify opportunities for loss control.
• Create and implement customized action plans for each assigned dealer.
• Establish a dealer-facing contact cadence based on loss performance.
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims.
• Perform mechanical inspections at assigned accounts as needed.
• Deliver dealer-facing training to support products, processes and action plans.
• Ensure accurate and timely documentation of all activities in Salesforce.
• Communicate with matrix partners to support dealer retention and acquisitions.

Skills

Relationship building

Problem solving

Independent work

Communication

Analytical thinking

Education

HS diploma or equivalent

Bachelor’s degree preferred

Tools

Power BI

Job description

Company Culture

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

Opportunity

The successful candidate must reside in the Pittsburgh, PA area and serve as a consultative expert within dealer fixed operations, supporting the growth and retention of Ally's F&I products and claims services. This role is responsible for developing and executing strategies to mitigate claims leakage while achieving territory performance objectives. The position supports the continued growth of the F&I business by delivering exceptional service, operational support, and consultative guidance to assigned dealer accounts. Additionally, the individual will collaborate with matrix partners as a technical subject matter expert, providing insights and recommendations related to financial structure, profitability, and business performance. The role also requires establishing accountability and leveraging behavioral performance management techniques, including the Hawthorne Effect, to influence dealer behaviors and trends that impact loss performance.

The Work Itself

• Establish the “Hawthorne Effect” through regular and consistent onsite presence at assigned dealers
• Develop and maintain relationships with dealer personnel including principles and key decision-makers
• Analyze assigned accounts to identify opportunities for loss control
• Create and implement customized action plans for each assigned dealer to address identified opportunities
• Establish a dealer-facing contact cadence appropriate for assigned dealer based on loss performance
• Handle individual claims as needed or reconcile claim issues including adjudication of complex claims
• Perform mechanical inspections at assigned accounts based on business need
• Perform consultative reviews to assess sales versus submission, repair orders and used car trends, communicate results, impact and recommendations to internal and external stakeholders
• Deliver dealer-facing training to support products, processes and action plans
• Ensure accurate and timely documentation of all activities in SalesForce
• Communicate and collaborate regularly with matrix partners to support dealer retention and acquisitions
• Serve as a subject matter expert and assist with training and onboarding new team members
• Participate in additional training, educational activities, and regulatory compliance awareness
• Engage in and lead special projects

Qualifications

• HS diploma or equivalent required.
• Bachelor’s degree preferred
• 4+ years of Automotive industry experience preferred;
• prior dealer experience preferred
• Automotive technical expertise preferred
• Ability to develop relationships with dealer principals and decision makers
• Problem solving capabilities
• Must be able to work independently with minimal supervision
• Must possess excellent communication, collaboration, interpersonal and organizational skills
• Analytical skills to assess data and identify trends
• Proficient knowledge of Microsoft Office programs including Power BI
• Strong customer service skills and professional presence
• Minimum Qualifications
• 3+ years of experience
• High school Diploma or GED equivalent

We’ll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Benefits Link

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Equality

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Accommodations

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range

Base Pay Range $85,000.00 - $150,000.00 An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Company Culture Closer Statement

We all work better as allies. Join a team that thrives on doing it right — whether we're helping people live their best financial lives or helping each other grow in our careers.

Other Company Info

We're a leading financial services company serving over 11M customers through banking, auto financing, insurance and investment services. Our team's approach of celebrating differences and lifting each other up is consistently recognized on Fortune's 100 Best Companies to Work For list. Here, you'll find people who care about doing work that matters and making an impact in the communities we serve. Good enough is never enough for us — we're always looking for ways to be better, together.

CCPA Notice

CCPA Notice