Remarketing Representative (Little Rock, AR)

1611 Ally Bank; United States; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

PTO & Holidays

401K plan with match

Student loan pay-downs

Tuition reimbursement

Employee stock purchase plan

Job summary

Ally Financial is seeking a Remarketing Specialist to provide quality customer service and handle administrative duties for remarketing vehicle returns. You’ll work with customers, auto dealerships, vendors and financial institutions on retail and lease accounts, coordinating daily workloads with teammates.

The role emphasizes negotiating, data entry, and efficient process execution while supporting on-boarding of new vendors and ensuring accurate information flow across systems.

Qualifications

• Call Center experience strongly desired in financial services.
• General office and administrative procedures knowledge.
• Data entry and word processing skills.
• Oral and written communication to provide routine information.
• Computer skills to prepare policy manuals and enter data on spreadsheets.
• Judgment to apply guidelines and coordinate with others.

Responsibilities

• Minimize net credit losses by maximizing dollars recovered.
• Assist with onboarding new vendors and RFP information.
• Improve processes to deliver year-on-year expense results.
• Maintain vendor relations and daily communications.
• Perform data entry, system coding, inventory audits and reconciliations.
• Respond promptly to vendor requests.

Skills

Call Center Experience

Office Procedures

Data Entry

Oral & Written Communication

Computer Skills

Problem Solving

Education

High School Diploma or GED

Tools

Spreadsheets

Job description

Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Let’s Talk! If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you! As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns.

Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales.

The Work Itself

Supports strategies to minimize net credit losses by maximization of dollars recovered from written-off accounts (outside collection/repossession agency/attorney management). This includes assisting with on-boarding new vendors by requesting and organizing information associated with the RFP process. Delivers continuously improving year on year expense results by improving processes and increasing productivity. Builds solid peer-to-peer relationships in a team environment to meet operational needs. Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests. Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process. Performs data entry, system coding, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems. Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis.

Qualifications

Call Center experience strongly desired, preferably in financial services Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills. Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls Computer skills sufficient to prepare policy manuals and enter data on spreadsheets. In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations. Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems.

Minimum Qualifications

0+ years of experience

High school Diploma or GED equivalent

How We’ll Have Your Back

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and-or equity.

To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.

Base Pay Range $47,840.00 - $54,080.00

Incentive Compensation

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

We all work better as allies. Join a team that thrives on doing it right - whether we're helping people live their best financial lives or helping each other grow in our careers. We're a leading financial services company serving over 11M customers through banking, auto financing, insurance and investment services. Our team's approach of celebrating differences and lifting each other up is consistently recognized on Fortune's 100 Best Companies to Work For list. Here, you'll find people who care about doing work that matters and making an impact in the communities we serve. Good enough is never enough for us — we're always looking for ways to be better, together.

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