Customer Service Specialist - Beverage Distributor

Women of the Vine & Spirits; Indianapolis (IN); On-site; USD 34,000 - 42,000; Full time

Job summary

Johnson Brothers Liquor Company in Indianapolis, IN is seeking a Regular full-time administrative support role to assist Sales Managers and handle customer inquiries.

Responsibilities include answering calls, processing orders, updating data, and coordinating pricing overrides with the sales team. A 2-year business degree is preferred; excellent written and verbal communication, strong organization, and MS Office skills are essential.

Qualifications

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office (Excel, Word and Outlook), AS400 experience is helpful
• Local candidates preferred (no relocation package available)

Responsibilities

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Skills

Excellent written and verbal comms

Resolution driven

Multi-tasking

Detail oriented

MS Office

AS400 experience

Education

2 year business degree (preferred)

Tools

MS Office

AS400

Job description

Johnson Brothers Liquor Company in Indianapolis, IN is seeking a Regular full-time administrative support role to assist Sales Managers and handle customer inquiries.

Responsibilities include answering calls, processing orders, updating data, and coordinating pricing overrides with the sales team. A 2-year business degree is preferred; excellent written and verbal communication, strong organization, and MS Office skills are essential.