Customer Service Representative

Johnson Brothers; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Johnson Brothers, a leading family-owned beverage distributor in Indiana, seeks a customer service professional to support order entry, pricing inquiries, and shipping issues. You will handle calls and email questions and coordinate with sales.

A 2‑year business degree is preferred. Excellent written and verbal communication, detail orientation, and proficiency with MS Office are required; AS400 experience is helpful. Local candidates preferred (no relocation).

Qualifications

• 2 year business-related degree preferred.
• Excellent written and verbal communication skills with professional telephone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including MS Office; AS400 experience is helpful.
• Perform a wide variety of administrative duties as assigned.
• Local candidates preferred (no relocation package available).

Responsibilities

• Serving customers and Sales Managers by providing product and service information and resolving issues.
• Handling calls, order status inquiries, pricing questions, and shipping issues.
• Accurate data entry of customer orders.
• Collaborating with sales representatives and managers for pricing overrides and problem resolution.
• Responding to telephone inquiries and routing calls as needed.
• Backup other jobs during vacations and illness as required.

Skills

Customer service

Multi-tasking

Data entry

MS Office

AS400

Education

2 year business degree

Tools

AS400

Excel

Word/Outlook

Job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state.

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette
• Resolution driven and customer service oriented
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
• Perform wide variety of administrative duties as assigned
• Local candidates preferred (no relocation package available)

Worker Sub-Type: Regular

Time Type: Full time