Customer Service Specialist — Beverage Industry & Orders

Johnson Brothers; Charlotte (NC); On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Paid holidays

Job summary

Johnson Brothers in Charlotte NC is seeking a Customer Service Representative to manage customer orders, handle inquiries, and resolve issues. You will learn product lines, ordering systems, and maintain customer files to ensure accuracy and timely processing of orders.

Responsibilities include invoicing verification, payment processing, and coordination with sales and operations for account reconciliation, with a focus on accuracy, communication, and customer-focused service.

Qualifications

• High School diploma or equivalent required.
• Excellent oral and written communication skills.
• Good computer skills – Word and Excel experience desired.
• Effective problem-solving skills when encountering new and unique challenges.
• Must be flexible to work schedule and able to adjust for changes in workload.

Responsibilities

• Communicates with customers primarily by phone to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily.
• Communicate with sales and operations for account reconciliation assistance.
• Handles customer administration including customer set up and maintenance.
• Provides office support by assisting co-workers as needed to handle increased customer load.
• Fill in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies.
• Analyze discrepancies between received payments and paperwork.
• Accurately identify and sort charge invoices.
• Communicate with Driver Supervisors to resolve issues.
• Process receipts and collect payments for current day’s orders.

Skills

Communication skills

Computer skills (Word/Excel)

AS400 experience

10-key proficiency

Attention to detail

Organizational skills

Problem solving

Education

High School diploma or equivalent

Tools

AS400

Word

Excel

10-key

Job description

Johnson Brothers in Charlotte NC is seeking a Customer Service Representative to manage customer orders, handle inquiries, and resolve issues. You will learn product lines, ordering systems, and maintain customer files to ensure accuracy and timely processing of orders.

Responsibilities include invoicing verification, payment processing, and coordination with sales and operations for account reconciliation, with a focus on accuracy, communication, and customer-focused service.