Customer Service Specialist - 12050

Positronic Amphenol; Springfield (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the manufacturing sector is seeking a Customer Service Specialist to manage customer inquiries and ensure operational efficiency. The role requires a detail-oriented individual with strong communication skills and a background in customer service. This position primarily allows for remote work, with occasional office reporting, and involves collaboration with cross-functional teams to enhance customer experience.

Qualifications

• 6 months to 1 year of Customer Service experience required.
• Proficiency in English language is essential.
• Ability to perform physical tasks like lifting up to 20 lbs.

Responsibilities

• Investigate non-conformance issues and manage RMAs.
• Handle order cancellations and manage pull-in requests.
• Maintain traceability and compliance of documentation.

Skills

Active listening

Attention to detail

Effective communication

Critical thinking

Time management

Education

High School diploma or GED

Job description

Join to apply for the Customer Service Specialist - 12050 role at Positronic Amphenol

This position serves as a key point of contact for customers, managing inquiries, returns, documentation, and order updates to ensure a seamless customer experience. The role supports operational efficiency by coordinating with internal teams, maintaining accurate records, and ensuring compliance with quality and regulatory standards. Customer-focused and detail-oriented, Customer Service Specialists excel in fast-paced environments and are responsible for meeting service KPIs such as response time and issue resolution. Success in this role requires professionalism, adaptability, and a mindset geared towards continuous improvement.

Job Responsibilities

1. Investigate non-conformance issues with support from departments such as QA and ME; manage RMAs, including issuance, return logistics, and processing of returned parts (RMRs), with disposition and rework/replacement orders as needed.
2. Handle order cancellations with appropriate managerial approval and manage pull-in requests independently when within lead-time.
3. Complete documentation corrections (e.g., Test Data Reports, CoCs) and respond to customer Open Order Reports by confirming shipping and dock dates.
4. Maintain traceability and compliance of CRB documentation in accordance with QMS (Quality Management System) standards.
5. Stay current on existing and new products, applications, and industry trends to support effective customer communication and quoting.
6. Build and maintain customer relationships.
7. Collaborate closely with cross-functional teams including external sales, logistics, finance, and product management.
8. Act with friendliness, courtesy, and respect in all customer interactions.
9. Work well alone and in teams, follow instructions, accept constructive criticism, and apply this information positively.
10. Coordinate with the EHS department to meet all local, state, and federal regulatory requirements (OSHA, NFPA, DNR, EPA) and support Amphenol sustainability practices.
11. Work with the Quality department to ensure all quality standards are met for AS9100 certification.
12. Comply with company policies and procedures.
13. Perform other duties as assigned.
14. Receive training in sales operations and customer service to support team needs.
15. This is primarily a work-from-home position, with possible reporting to the office as needed.

Minimum Requirements

• High School diploma or GED.
• 6 months to 1 year of Customer Service experience.
• Ability to sit, stand, walk, bend, stoop, twist, reach, and lift/carry 0-20 lbs.

Knowledge, Skills, and Abilities

• English language proficiency.
• Understanding of production processes, quality control, and manufacturing techniques.
• Active listening, attention to detail, effective communication, critical thinking, information gathering, reading comprehension, speaking, and time management skills.
• Near vision, oral comprehension, problem sensitivity.

Equal Opportunity Employer