Medical Insurance Customer Service Advisor

Hirebridge; Indianapolis (IN); Remote; USD 35,000 - 48,000; Full time

Job summary

A leading healthcare provider is seeking a Medical Insurance Customer Service Advisor to enhance patient experiences. This role involves explaining billing processes, managing inquiries, and ensuring patient satisfaction. Candidates should possess strong communication skills and a high school diploma, with customer service experience preferred. Comprehensive benefits and a 100% work-from-home model are offered.

Benefits

Health insurance

Vision insurance

Dental insurance

401K plan with employer match

Vacation package

Long-term disability insurance

Life insurance

Growth opportunities

Qualifications

• High school diploma or GED required; some college preferred.
• Customer service call center experience preferred.
• Strong verbal and listening communication skills.

Responsibilities

• Communicate billing procedures to new patients.
• Address patient concerns and escalate when needed.
• Manage the Financial Assistance Program (FAP) for patients.

Skills

Customer service skills

Communication

Problem-solving

Attention to detail

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Lynx

CPR+

Job description

Medical Insurance Customer Service Advisor

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and Infusion Care. We value innovation, stewardship, and unity, and are committed to advancing quality and improving lives. We dedicate ourselves to enhancing the care experience through quality products and services.

We offer comprehensive benefits, including health, vision, and dental insurance; long-term disability and life insurance; a vacation package; a 401K plan with a generous employer match; growth opportunities; and a 100% work-from-home model!

This role involves contacting new patients to explain billing processes, proactively reaching out about billing changes, administering the Financial Assistance Program (FAP), and responding to inbound billing inquiries.

REQUIRED EDUCATION AND EXPERIENCE

A high school diploma or GED is required; some college is preferred, especially with experience in collections, verification, or analysis. Customer service call center experience or equivalent is also preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate billing procedures to new patients
• Proactively inform patients of billing policy updates
• Address patient concerns during calls or escalate as needed
• Follow up with patients as necessary, resolving issues promptly and escalating when appropriate
• Serve as a primary contact for patients regarding financial assistance, statements, insurance changes, and charges
• Manage and communicate all aspects of the FAP to relevant departments
• Update patient information in the database as requested
• Input data into the company platform to maintain accurate records
• Share knowledge with team members and collaborate effectively
• Interact positively and respectfully with others
• Respect patient rights and confidentiality
• Perform additional duties as assigned

QUALIFICATION REQUIREMENTS

• Prompt and professional telephone communication
• Strong customer service skills
• Effective verbal and listening communication
• Decision-making and problem-solving abilities
• Attention to detail and accuracy
• Basic computer skills and ability to learn Lynx and CPR+
• Proficiency in Microsoft Office applications

Application Process:

Complete the required Culture Index Candidate Assessment as part of your application. Failure to complete the assessment will result in disqualification.

Why do we use the Culture Index Assessment?

It helps us match candidates' traits and skills to the right roles, fostering a strong team and successful company culture.

To complete the assessment, follow the instructions provided in the job posting. For more about AIS Healthcare, visit www.aiscaregroup.com.