Customer Service Specialist - VA

ZipRecruiter; Woodbridge Township (NJ); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Care Representative to provide exceptional service from a remote home office. You will assist customers with product inquiries and ensure a smooth order process. If you thrive on helping others and enjoy problem-solving, this role is for you. Join a supportive team that values work-life balance and offers comprehensive benefits.

Benefits

Paid time off (PTO)

Flexible scheduling options

Group health plan

Dental insurance

Vision insurance

Qualifications

• Prior customer service experience is ideal, but training is provided.
• Ability to type at a minimum of 40 WPM.

Responsibilities

• Assist customers via phone, email, and live chat with product selection and order questions.
• Maintain accurate records of customer interactions.

Skills

Communication

Problem-Solving

Customer Service

Active Listening

Organization

Education

High school diploma or equivalent

Some college coursework

Tools

Google Workspace

CRM systems

Job description

Job Description

This is a remote position.

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.

We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.

What You’ll Do:

1. Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
2. Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
3. Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
4. Communicate clearly with other departments to ensure timely order processing and delivery
5. Meet established performance metrics and continually set goals for professional growth
6. Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
7. Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
8. Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
9. Contribute to projects and other tasks as needed to support company growth

Who You Are:

• Someone who truly gets excited about making customers happy through understanding and solving their problems
• A problem-solver who is motivated to find solutions and create positive outcomes
• A great communicator who can connect, empathize, and build trust with customers
• A great listener who can connect with customers and understand their needs
• Organized and detail-oriented, ensuring every customer’s request is handled effectively
• Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but we’re happy to train the right candidate
• Strong communication, interpersonal, and decision-making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast-paced environment
• Comfort with technology: experience with Google Workspace and CRM systems is a bonus
• Ability to type at a minimum 40 WPM

Why Join Us?

At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.

Requirements

Physical Requirements:

• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
• Dedicated home office space, free from distraction, with a door that can be closed and locked. A picture of this space may be requested. Workspace must be used exclusively by you.
• A personal desktop computer running Windows 10 or higher, with 8 GB RAM (Windows 11 with Core i3 or better; Windows 10 with Dual Core Processor 2.0 GHz or better). Laptops are not eligible.
• A 19″ flat panel monitor (minimum), with multiple displays recommended
• A webcam for training, compliance, and collaboration
• A wired network connection (wireless not permitted)
• An approved-brand USB headset for VOIP
• A modern mobile phone (iOS or Android) for multi-factor authentication, with iOS 15+ or Android 11+ (Apple or Samsung)

Benefits

We promote work-life balance with paid time off (PTO), flexible scheduling options, and a supportive environment. Full-time members can access our group health plan through United Healthcare, dental insurance through Sun Life, and vision insurance through VSP. We also offer supplemental products via Allstate. Our work environment includes employee lounges, quiet spaces, and support tools to ensure your well-being and success.