Customer Service Advisor, Remote

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is looking for a Customer Service Advisor to join their remote team. You will handle inbound calls, assist customers with post-purchase needs, and provide exceptional service. Ideal candidates are compassionate problem-solvers who thrive in fast-paced environments. Health benefits start on day one, and performance-based bonuses are available.

Benefits

Health coverage starting day one

Paid time off after 180 days

Performance-based bonuses

Remote work with a secured workspace

Qualifications

• Compassionate and patient individual with excellent communication skills.
• Thrives in a high-volume, fast-paced environment.
• Customer service or call center experience is a plus.

Responsibilities

• Handle inbound calls from customers regarding their recent purchases.
• Assist with tracking numbers, order statuses, product returns, and other post-purchase needs.
• De-escalate frustrated customers with empathy and professionalism.

Skills

Communication

Problem-solving

De-escalation

Education

High School Diploma or GED

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Conduent, is seeking professionals. Apply via Lensa today!

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. You have an opportunity to thrive, make a difference, and be part of a culture that values individuality.

Customer Service Advisor, Remote

$17.31 per hour + Performance-Based Bonuses

Full-Time Schedules Between 7am – 12am CST

Health Benefits Start Day One!

Are you a problem-solver who excels in handling high-volume calls and helping customers resolve issues? Join us as a Customer Service Advisor to support customers with post-purchase needs, from tracking orders to checking order status and more. If you're passionate about providing exceptional service, we want to hear from you!

Responsibilities

• Handle inbound calls from customers regarding their recent purchases.
• Assist with tracking numbers, order statuses, product returns, and other post-purchase needs.
• Use problem-solving skills to find quick solutions and resolve issues.
• De-escalate frustrated customers with empathy and professionalism.
• Occasionally assist with upselling or cross-selling when appropriate.

Qualifications

• A compassionate and patient individual with excellent communication skills.
• Strong problem-solving abilities and de-escalation skills.
• Thrives in a high-volume, fast-paced environment.
• Customer service or call center experience is a plus but not required; training provided.

Benefits

• Remote work with a secured workspace.
• Health coverage starting day one.
• Paid time off after 180 days.
• Performance-based bonuses.

Ready to advance your career? Apply today and join a passionate team!

Minimum Requirements

• At least 18 years old.
• High School Diploma or GED.
• Successfully pass a criminal background check.
• Minimum six months customer service experience.
• High-speed internet (download 10 Mbps+, upload 3 Mbps+, ping < 175ms), Ethernet connection required.
• Typing speed of at least 30 WPM.
• Secure, private workspace.
• Familiarity with iOS and/or macOS preferred.
• Flexible working hours, including weekends.
• Reside in eligible US regions.

Note

We are not hiring in AK, CA, HI, MA, IL, MT, NY, and specific metro areas listed. Applicants must provide vaccination status where legally permissible. For accommodations, contact the provided email or access the forms linked.