Medical Insurance Customer Service Advisor

Hirebridge; Atlanta (GA); Remote; USD 35,000 - 50,000; Full time

Job summary

AIS Healthcare is seeking a Medical Insurance Customer Service Advisor for a fully remote position. The role involves assisting patients with billing inquiries, managing the Financial Assistance Program, and ensuring excellent customer service. Candidates should have strong communication skills and a high school diploma, with some college education preferred. Join a company committed to enhancing patient care and enjoy a comprehensive benefits package.

Benefits

Health insurance

Vision insurance

Dental insurance

401K plan with employer match

Long-term disability insurance

Life insurance

Vacation package

Growth opportunities

Qualifications

• High school diploma or GED required; some college preferred.
• Customer service call center experience preferred.

Responsibilities

• Communicate with new patients about billing procedures.
• Proactively contact patients about billing policy changes.
• Address patient concerns during calls.

Skills

Customer service skills

Communication skills

Problem-solving

Attention to detail

Basic computer skills

Education

High school diploma or GED

Some college education preferred

Tools

Microsoft Office

Lynx

CPR+

Job description

Medical Insurance Customer Service Advisor

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture and values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We aim to do more for our patients by providing quality products and services that enhance the entire care experience.

We offer excellent benefits, including health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and more! We operate with a 100% work-from-home model.

This position involves calling new patients to explain the billing process, proactively reaching out to patients regarding meaningful billing changes, administering the Financial Assistance Program (FAP), and responding to all inbound patient billing calls.

REQUIRED EDUCATION AND EXPERIENCE

A high school diploma or GED is required; some college education is preferred, especially with collections, verification, and/or analysis experience. Customer service call center experience or equivalent is also preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Communicate with new patients about billing procedures.
2. Proactively contact patients about billing policy changes.
3. Address patient concerns during calls or escalate to management if necessary.
4. Follow up with patients as needed; recognize and resolve issues promptly, escalating when necessary.
5. Serve as a primary contact for patients regarding the Financial Assistance Program, statements, insurance changes, and charges.
6. Manage, update, and communicate all aspects of the FAP to relevant departments.
7. Update patient information in the database as requested.
8. Input data into the company platform to maintain accurate records.
9. Share knowledge with team members and collaborate effectively.
10. Interact positively, respectfully, and considerately with others.
11. Respect patient rights and confidentiality while performing job duties.
12. Perform additional duties as assigned.

QUALIFICATION REQUIREMENTS

1. Answer calls promptly, politely, and professionally.
2. Possess strong customer service skills.
3. Communicate effectively verbally and in listening skills.
4. Make decisions, solve problems, and work independently.
5. Pay attention to detail and accuracy.
6. Be proficient with basic computer skills.
7. Learn to use Lynx and CPR+ systems quickly.
8. Be familiar with Microsoft Office applications.

Application Process

Complete the required Culture Index Candidate Assessment as part of your application. Instructions will be provided below in this posting. Applications without the assessment completed will not be considered.

Why does AIS utilize the Culture Index Assessment?

We value our employees' contributions to our company's success. Our culture of teamwork and our ability to match candidates' traits with suitable roles help us thrive. The assessment helps us identify the best fit for our positions.

How can I complete the assessment?

Visit our website at www.aiscaregroup.com for more information about our company and to access the assessment.