Customer Service Specialist

Positronic Industries, Inc. in; Springfield (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist to manage customer inquiries and documentation, ensuring a seamless experience. This role requires strong communication skills, attention to detail, and a commitment to quality standards. The position is primarily work-from-home, with potential office visits as needed.

Qualifications

• 6 months to 1 year of Customer Service experience required.
• Ability to sit, stand, walk, bend, stoop, twist, reach, and lift 0-20 lbs occasionally.

Responsibilities

• Manage inquiries, returns, and documentation to ensure a seamless customer experience.
• Collaborate with cross-functional teams and maintain compliance with quality standards.
• Build and maintain customer relationships.

Skills

Active listening

Attention to detail

Communication

Critical thinking

Information gathering

Reading comprehension

Speaking

Time management

Education

High School diploma or GED

Job description

Customer Service Specialist (Finance)

Job Summary

The Customer Service Specialist serves as a key point of contact for customers, managing inquiries, returns, documentation, and order updates to ensure a seamless customer experience. This role supports operational efficiency by coordinating with internal teams, maintaining accurate records, and ensuring compliance with quality and regulatory standards. Customer-focused and detail-oriented, Customer Service Specialists excel in fast-paced environments and are accountable for meeting service KPIs such as response time and issue resolution. Success in this role requires professionalism, adaptability, and a continuous improvement mindset.

Job Responsibilities

1. Investigate non-conformance issues with support from departments such as QA and ME; manage RMAs, including issuance, return logistics, and processing of returned parts (RMRs), with disposition and rework/replacement orders as needed.
2. Handle order cancellations with appropriate managerial approval and manage pull-in requests independently when within lead-time.
3. Complete documentation corrections (e.g., Test Data Reports, CoCs) and respond to customer Open Order Reports by confirming shipping and dock dates.
4. Maintain traceability and compliance of CRB documentation in accordance with QMS (Quality Management System) standards.
5. Stay current on existing and new products, applications, and industry trends to support effective customer communication and quoting.
6. Build and maintain customer relationships.
7. Collaborate closely with cross-functional teams including external sales, logistics, finance, and product management.
8. Act with friendliness, courtesy, and respect in all customer interactions.
9. Work well alone and in teams of co-workers.
10. Follow instructions, accept constructive criticism, and convert this information into positive outcomes.
11. Work with the EHS department to ensure compliance with all local, state, and federal regulatory requirements, including OSHA, NFPA, DNR, EPA, and sustainability practices.
12. Work with the Quality department to ensure all quality standards are met for AS9100 certification.
13. Comply with company policies and procedures.
14. Perform other duties as assigned.
15. Receive training in sales operations and customer service to support evolving team needs.
16. This is primarily a work-from-home position, with possible reporting to the office as needed.

Requirements

• Education: High School diploma or GED required.
• Experience: 6 months to 1 year of Customer Service experience.
• Physical: Ability to sit, stand, walk, bend, stoop, twist, reach, and reach overhead. Able to lift and carry 0-20 lbs occasionally.
• Shift: 1st shift (Monday-Friday, 8:00 am - 5:00 pm).

Knowledge: English language, production and processing techniques.

Skills: Active listening, attention to detail, communication, critical thinking, information gathering, reading comprehension, speaking, time management.

Abilities: Near vision, oral comprehension, problem sensitivity.